FAQs

Frequently Asked Questions

Find answers to common questions about our products and services.

1. What types of dog products do you offer?

We offer a wide range of high-quality products for dogs, including feeding accessories, toys, training tools, grooming items, and smart solutions designed to improve everyday comfort and care.

2. Are your products safe for dogs?

Yes. All products are carefully selected with safety, durability, and comfort in mind. We prioritize dog-friendly materials and reliable designs suitable for daily use.

3. How long does shipping take?

EMS usually takes up to 20 working days (excluding weekends and holidays).

ePacket usually takes 7–15 working days (excluding weekends and holidays).

USPS usually takes 1–5 working days (excluding weekends and holidays).

4. Can I return or exchange a product?

Yes. If you’re not satisfied with your purchase, you can request a return or exchange within the specified return period. Please ensure the item is unused and in original condition.

5. How can I contact customer support?

You can reach our support team through the contact form on our website or by email info@cadfid.com. We’re always happy to help with product questions or order assistance.